Frequently Asked Questions
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Q: What types of payment terms do you accept for machinery orders?
A: We offer flexible payment options including T/T, LC. Minimum 30% deposit is required for production start, with balance paid before shipment.
Q: How long is the warranty period for your equipment?
A: All machinery comes with 12-month standard warranty for structural components and 6-month warranty for hydraulic/electrical systems. Extended warranty options are available.
Q: Do you provide customized configurations?
A: Yes. Our engineering team can modify drilling depth for piling rigs , increase bucket capacity for loaders, or adapt equipment for extreme temperatures. Submit requirements via our Contact form.
Q: What certifications do your machines hold?
A: All equipment complies with ISO 9001, CE, and EPA emissions standards. Certificates available upon request.
Q: What’s the lead time for new equipment orders?
A: Standard models ship in 5-10 days. Custom configurations require 15-30 days. We provide real-time production tracking.
Q: What maintenance intervals do you recommend?
A: Critical maintenance schedules:
Hydraulic systems: 500 service hours
Undercarriage inspection: 250 hours (for excavators/loaders)
Full diagnostics: Every 1,000 hours